What happens if a store closes, relocates or has a refit?

What happens if a store closes, relocates or has a refit?

For store relocations, we’ll work with you to arrange the transfer of our device to the new location so we can begin the full store set-up process.

For store refits, if there are significant layout or display changes, we will re-define the store areas using the updated floorplan.

In each instance, please notify us as soon as possible so we can aim to be live for your store opening, as we understand how critical those initial trading days are.

To help speed up the process, it would be useful if you could provide the relevant opening and closing dates, along with the new floorplan showing camera locations, with the taxonomy clearly identified.

As soon as we’re connected to the cameras, we can begin mapping the areas prior to running the entry count audits.

For store closures, we will work with you to arrange the return of the device.

If you need to notify us of store closure, refit or relocate please get in touch at support@auravision.ai 



    • Related Articles

    • How do I change the opening times for stores?

      If you have admin access you can set these up in the dashboard using the following steps; Click on Admin Click on Locations Click on the relevant location Click on the ‘Edit Location’ button in the top right corner Click on ‘Opening times’ Now you ...

    • How is Store Dwell calculated?

      Store Dwell time is the average time a customer spends in the store. In addition to product and service areas we map a dwell area across the shop floor so that we can calculate the average time customers spend in the store. We may create several of ...

    • What happens if I need to adjust the Aura Vision counts due to some disturbance in the store?

      Please drop us an email at support@auravision.ai and we’ll look into this for you.

    • What is counted as a store entry / footfall?

      We draw a virtual line at the entrance of the store — some visual examples of this green entry line are included below. Every individual who crosses this line is counted as an entry if they remain in the store for more than two seconds. This ...

    • How can I check the areas for a store?

      You have two options : 1.Using Camera preview Select the camera preview from the dashboard menu and select a location from the drop-down field. Click on the relevant thumbnail image. Click on ‘Lines and Areas’ and you will now be able to see the ...