How to check camera and device connectivity

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• How will I know if I’m losing data?

  Our team monitor the uptime of all devices and registered cameras at your stores. When an issue is detected we will attempt to resolve the issue remotely during our support hours (9:00 AM – 5:00 PM UK time). If a device or camera goes offline, or if ...

• How reliable is your dashboard and API?

  We aim for 99.9% uptime of our dashboard and API - as defined in our MSA. You can check the status of our system here: https://status.auravision.ai/

• What happens if the Aura Vision device loses connection to the internet but not the cameras?

  The device will continue to process video data into anonymous analytics and will cache data up to 30 days. When the device resumes connection to the internet it will upload up to 30 days of previously cached analytics data. Data, reports and the API ...

• What happens if the Aura Vision device loses connection to the cameras?

  The device will not be able to process video data into Analytics Data. Analytics Data will be lost if the cameras change IP, are disconnected from the network, or the power is disconnected. If the device loses an internet connection but still has a ...

• What happens if the Aura Vision device loses power?

  The device will not be able to process video data into Analytics Data. Analytics data will be lost if the device is powered down.