How will I know if I’m losing data?
Our team monitor the uptime of all devices and registered cameras at your stores. When an issue is detected we will attempt to resolve the issue remotely during our support hours (9:00 AM – 5:00 PM UK time).
If a device or camera goes offline, or if there’s an issue with networking equipment, we will notify our point of contact within your organisation.
If a device loses internet connectivity but remains powered, it will cache data and re-upload up to 30 days of stored information once the connection is restored.
Our system automatically detects camera movements. We will check these to determine if your data is impacted and we'll work with you to determine the best resolution.
It is also possible to check camera downtime by accessing the Admin menu in the dashboard. Here you will see a list of all locations and their connectivity status. The video below shows you how to access this information....