What happens if the Aura Vision device loses connection to the cameras?

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• What happens if the Aura Vision device loses connection to the internet but not the cameras?

  The device will continue to process video data into anonymous analytics and will cache data up to 30 days. When the device resumes connection to the internet it will upload up to 30 days of previously cached analytics data. Data, reports and the API ...

• What happens if the Aura Vision device loses power?

  The device will not be able to process video data into Analytics Data. Analytics data will be lost if the device is powered down.

• How will I know if I’m losing data?

  Our team monitor the uptime of all devices and registered cameras at your stores. When an issue is detected we will attempt to resolve the issue remotely during our support hours (9:00 AM – 5:00 PM UK time). If a device or camera goes offline, or if ...

• An overview of Aura Vision

  Aura Vision uses your existing CCTV cameras to generate anonymous, privacy-safe insights into how customers and staff move, browse, and engage across your store. Our computer vision platform helps retailers understand what’s happening on the shop ...

• What happens if I need to adjust the Aura Vision counts due to some disturbance in the store?

  Please drop us an email at support@auravision.ai and we’ll look into this for you.