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• Do you count entries to till points / service desks?

  Yes. We also provide additional metrics here including queue sizes, in addition to segmenting staff and customer areas. The green outline in the images below shows the areas we have defined behind and in front of the cash desk, allowing us to capture ...

• An overview of Aura Vision

  Aura Vision uses your existing CCTV cameras to generate anonymous, privacy-safe insights into how customers and staff move, browse, and engage across your store. Our computer vision platform helps retailers understand what’s happening on the shop ...

• How do I change the opening times for stores?

  If you have admin access you can set these up in the dashboard using the following steps; Click on Admin Click on Locations Click on the relevant location Click on the ‘Edit Location’ button in the top right corner Click on ‘Opening times’ Now you ...

• What insights can I get from Aura Vision?

  Aura Vision can provide multiple teams with meaningful, actionable insights that can't be captured from sales data alone. From validating customer engagement with new store design changes, optimising staff coverage at tills or measuring the impact of ...

• How does the system determine that a customer is within a zone?

  Our algorithm determines a person's location by identifying the lowest visible point of their body. If a person is fully visible in the zone, they will be counted there. This is taken into account by our team when we are defining these areas.