Do you count entries to till points / service desks?

Do you count entries to till points / service desks?

Yes. We also provide additional metrics here including queue sizes, in addition to segmenting staff and customer areas. 

The green outline in the images below shows the areas we have defined behind and in front of the cash desk, allowing us to capture entries, dwell time, and queue metrics within these zones.

Till / cash desk Customer area
TIll / Cash desk Staff area